.poc-error{color:#8f2018;background:#fff3f2;border:1px solid #f2b8b5;border-radius:12px;margin:0 0 18px;padding:13px 15px;font-weight:700;line-height:1.5}.poc-call-stack{gap:14px;display:grid}.poc-status{background:var(--brand-soft);color:var(--brand-dark);border-radius:12px;margin:0;padding:11px 14px;font-size:.9rem;font-weight:700;line-height:1.5}.operator-alerts{border:1px solid var(--line);background:#fff;border-radius:14px;justify-content:space-between;align-items:center;gap:18px;width:min(1180px,100% - 32px);margin:14px auto 0;padding:12px 18px;display:flex;box-shadow:0 8px 22px #10222d0f}.operator-alerts>div{gap:3px;display:grid}.operator-alerts strong{color:var(--ink)}.operator-alerts span{color:var(--muted);font-size:.82rem;line-height:1.4}.operator-alerts__button{border:1px solid var(--brand);background:var(--brand-soft);color:var(--brand-dark);font:inherit;cursor:pointer;border-radius:10px;flex:none;padding:10px 14px;font-weight:800}.operator-alerts__button:hover:not(:disabled){transform:translateY(-1px)}.operator-alerts__button:disabled{cursor:default;opacity:.75}.operator-alerts--ringing{background:#fff8e8;border-color:#e79822;box-shadow:0 0 0 3px #e7982224,0 10px 26px #10222d14}.operator-alerts--ringing strong{color:#8a4b00}.jitsi-room-shell{background:#10222d;border:1px solid #263d4a;border-radius:18px;width:100%;min-height:520px;overflow:hidden;box-shadow:inset 0 0 0 1px #ffffff08}.jitsi-room{width:100%;height:520px;min-height:520px}.jitsi-room iframe{border:0;min-height:520px;display:block;width:100%!important;height:100%!important}.poc-operator-area{align-items:stretch}.poc-operator-picker{border:1px solid var(--line);background:#fff;border-radius:12px;gap:4px;min-width:220px;padding:6px 10px;display:grid}.poc-operator-picker select{min-width:0;color:var(--ink);background:0 0;border:0;padding:5px 2px;font-weight:750}.poc-operator-picker small{color:var(--muted);font-size:.72rem}@media (width<=760px){.jitsi-room-shell,.jitsi-room,.jitsi-room iframe{height:420px;min-height:420px}.operator-alerts{flex-direction:column;align-items:stretch;gap:10px;width:min(100% - 20px,1180px)}.operator-alerts__button{width:100%}.poc-operator-area{flex-direction:column;width:100%}.poc-operator-picker{width:100%;min-width:0}}:root{color:#162334;font-synthesis:none;text-rendering:optimizelegibility;--ink:#162334;--muted:#647487;--line:#dce5ea;--surface:#fff;--surface-soft:#f7fafb;--brand:#168c91;--brand-dark:#0b5f68;--brand-soft:#e5f5f4;--blue:#1b5f8b;--success:#147a43;--danger:#b42318;--warning:#9a6700;background:#f4f7f9;font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif}*{box-sizing:border-box}body{background:radial-gradient(circle at 8% 0,#168c9114,#0000 28rem),#f4f7f9;min-width:320px;min-height:100vh;margin:0}button,select{font:inherit}button{cursor:pointer}button:focus-visible,select:focus-visible{outline-offset:2px;outline:3px solid #1b5f8b47}.demo-app{min-height:100vh}.topbar{border-bottom:1px solid var(--line);z-index:20;-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);background:#fffffff0;justify-content:space-between;align-items:center;gap:24px;height:76px;padding:0 clamp(20px,4vw,64px);display:flex;position:sticky;top:0}.brand{color:var(--ink);text-align:left;background:0 0;border:0;align-items:center;gap:12px;padding:0;display:inline-flex}.brand-mark{background:linear-gradient(145deg, var(--brand), var(--brand-dark));color:#fff;border-radius:12px;place-items:center;width:40px;height:40px;font-size:1.2rem;font-weight:900;display:grid}.brand strong{letter-spacing:.02em;font-size:1.02rem;display:block}.brand small{color:var(--muted);margin-top:1px;font-size:.76rem;display:block}.topbar-meta{align-items:center;gap:16px;display:flex}.environment-badge{background:var(--brand-soft);color:var(--brand-dark);letter-spacing:.08em;border:1px solid #acd7d6;border-radius:999px;padding:7px 11px;font-size:.72rem;font-weight:800}.text-button{color:var(--blue);background:0 0;border:0;padding:8px 4px;font-weight:700}.page{width:min(1440px,100%);margin:0 auto;padding:clamp(28px,5vw,72px) clamp(20px,5vw,72px)}.page--home{gap:30px;display:grid}.hero-panel{border:1px solid var(--line);background:linear-gradient(135deg,#fff 0%,#f5fbfb 64%,#e9f7f6 100%);border-radius:30px;grid-template-columns:minmax(0,1.25fr) minmax(340px,.75fr);align-items:center;gap:clamp(36px,6vw,96px);min-height:390px;padding:clamp(34px,5vw,70px);display:grid;box-shadow:0 22px 55px #112e4114}.eyebrow,.role-kicker{color:var(--brand-dark);letter-spacing:.13em;text-transform:uppercase;margin:0 0 10px;font-size:.73rem;font-weight:850}.hero-panel h1,.service-card h1,.console-header h1{color:var(--ink);letter-spacing:-.035em;margin:0}.hero-panel h1{max-width:850px;font-size:clamp(2.35rem,5vw,4.9rem);line-height:.98}.hero-copy{max-width:780px;color:var(--muted);margin:24px 0 0;font-size:clamp(1rem,1.5vw,1.25rem);line-height:1.7}.flow-preview{justify-content:center;align-items:center;display:flex}.participant-icon{justify-items:center;gap:10px;min-width:96px;display:grid}.participant-icon>span{width:76px;height:76px;color:var(--brand-dark);background:#fff;border:1px solid #cfe1e5;border-radius:24px;place-items:center;font-weight:900;display:grid;box-shadow:0 12px 30px #0f4b561a}.participant-icon small{color:var(--muted);text-align:center;font-size:.73rem;font-weight:700}.flow-line{background:linear-gradient(90deg, #b9d5d8, var(--brand), #b9d5d8);width:clamp(22px,3vw,54px);height:2px;margin:0 -5px 28px}.role-grid{grid-template-columns:repeat(3,1fr);gap:20px;display:grid}.role-card{background:var(--surface);border:1px solid var(--line);border-radius:22px;align-content:start;min-height:260px;padding:30px;display:grid;box-shadow:0 14px 38px #112e410e}.role-card h2{margin:4px 0 10px;font-size:1.5rem}.role-card p{color:var(--muted);margin:0 0 28px;line-height:1.65}.role-card .secondary-button{margin-top:auto}.principles-strip{flex-wrap:wrap;justify-content:center;gap:10px;padding:2px 10px;display:flex}.principles-strip span{color:#516575;background:#edf3f5;border-radius:999px;padding:9px 14px;font-size:.78rem;font-weight:700}.primary-button,.secondary-button,.danger-button,.control-button{border-radius:12px;padding:12px 18px;font-weight:800;transition:transform .14s,box-shadow .14s,background .14s}.primary-button:hover,.secondary-button:hover,.danger-button:hover,.control-button:hover{transform:translateY(-1px)}.primary-button{border:1px solid var(--brand);background:var(--brand);color:#fff;box-shadow:0 8px 20px #168c912e}.primary-button--large{min-height:58px;padding-inline:30px;font-size:1.05rem}.secondary-button{color:#2c566b;background:#fff;border:1px solid #c8d6dc}.danger-button{color:#fff;background:#d92d20;border:1px solid #d92d20}.danger-button--wide{width:100%;margin-top:18px}.control-button{color:var(--ink);background:#fff;border:1px solid #c9d4da}.centered-page{place-items:center;min-height:calc(100vh - 76px);display:grid}.service-card{background:var(--surface);border:1px solid var(--line);border-radius:28px;width:min(980px,100%);padding:clamp(28px,5vw,56px);box-shadow:0 24px 60px #112e4114}.service-header{justify-content:space-between;align-items:flex-start;gap:30px;margin-bottom:34px;display:flex}.service-card h1{font-size:clamp(2rem,4vw,3.3rem)}.availability{white-space:nowrap;color:var(--success);background:#edf9f1;border-radius:999px;align-items:center;gap:8px;padding:9px 12px;font-size:.78rem;font-weight:800;display:inline-flex}.availability>span{background:#19a15f;border-radius:50%;width:8px;height:8px}.visitor-start{text-align:center;justify-items:center;gap:20px;padding:8px 8% 6px;display:grid}.visitor-start>p{max-width:680px;color:var(--muted);margin:0;font-size:1.04rem;line-height:1.7}.accessibility-visual{background:var(--brand-soft);width:112px;height:112px;color:var(--brand-dark);border-radius:36px;place-items:center;font-size:2rem;font-weight:900;display:grid}.visitor-start .privacy-note{color:#708091;font-size:.78rem}.waiting-state{text-align:center;justify-items:center;padding:36px 8%;display:grid}.waiting-state h2{margin:24px 0 8px;font-size:clamp(1.6rem,3vw,2.2rem)}.waiting-state>p{max-width:590px;color:var(--muted);line-height:1.6}.pulse-ring{background:#168c911a;border-radius:50%;place-items:center;width:96px;height:96px;animation:1.8s infinite pulse;display:grid}.pulse-ring span{background:var(--brand);border-radius:50%;width:42px;height:42px}@keyframes pulse{0%,to{box-shadow:0 0 #168c9129}50%{box-shadow:0 0 0 22px #168c9100}}.demo-actions{align-items:center;gap:14px;margin-top:20px;display:flex}.session-reference{border:1px solid var(--line);background:var(--surface-soft);border-radius:12px;gap:3px;margin:18px 0;padding:12px 15px;display:grid}.session-reference span{color:var(--muted);text-transform:uppercase;letter-spacing:.07em;font-size:.72rem;font-weight:800}.session-reference strong{letter-spacing:.05em;font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace}.console-page{padding-top:34px}.console-header{justify-content:space-between;align-items:center;gap:30px;margin-bottom:22px;padding:0 4px;display:flex}.console-header h1{font-size:clamp(1.9rem,3vw,2.7rem)}.operator-area{align-items:center;gap:16px;display:flex}.operator-area>div{justify-items:end;gap:2px;display:grid}.operator-area small{color:var(--muted)}.presence-select{border:1px solid var(--line);background:#fff;border-radius:12px;align-items:center;gap:8px;padding:6px 10px;display:flex}.presence-select select{color:var(--ink);background:0 0;border:0;padding:5px 2px;font-weight:750}.presence-dot{border-radius:50%;width:9px;height:9px}.presence-dot--available{background:#19a15f}.presence-dot--away{background:#e6a700}.presence-dot--busy{background:#d92d20}.presence-dot--offline{background:#7b8791}.console-layout{grid-template-columns:minmax(0,1fr) 340px;gap:22px;min-height:650px;display:grid}.workspace-card,.side-panel{border:1px solid var(--line);background:var(--surface);border-radius:22px;box-shadow:0 14px 38px #112e410e}.workspace-card{min-width:0;padding:24px}.side-panel{align-self:stretch;padding:24px}.side-panel h2{margin:0 0 20px;font-size:1.1rem}.side-note{color:var(--muted);font-size:.9rem;line-height:1.65}.incoming-request{grid-template-columns:auto minmax(0,520px);place-content:center;align-items:center;gap:28px;min-height:520px;padding:40px;display:grid}.incoming-icon{background:var(--brand-soft);width:96px;height:96px;color:var(--brand-dark);border-radius:28px;place-items:center;font-size:1.5rem;font-weight:900;display:grid}.incoming-copy h2{margin:2px 0 8px;font-size:clamp(1.6rem,3vw,2.25rem)}.incoming-copy p{color:var(--muted);margin:0 0 24px;line-height:1.6}.incoming-actions{flex-wrap:wrap;gap:10px;display:flex}.call-header{justify-content:space-between;align-items:center;gap:18px;margin:0 0 16px;display:flex}.call-header>div{align-items:center;gap:9px;display:flex}.call-header>span{color:var(--muted);font-size:.83rem}.live-dot{background:#19a15f;border-radius:50%;width:9px;height:9px;box-shadow:0 0 0 5px #19a15f1a}.video-stage{background:#10222d;border-radius:18px;gap:12px;min-height:500px;padding:12px;display:grid;overflow:hidden}.video-stage--2{grid-template-columns:repeat(2,1fr)}.video-stage--3{grid-template-rows:repeat(2,1fr);grid-template-columns:repeat(2,1fr)}.video-stage--3 .video-tile:first-child{grid-row:1/span 2}.video-tile{background:radial-gradient(circle at 50% 36%,#2b5364,#17323f 65%,#112935);border-radius:14px;place-items:center;min-height:220px;display:grid;position:relative;overflow:hidden}.video-avatar{color:#fff;background:#ffffff1a;border:1px solid #ffffff2e;border-radius:50%;place-items:center;width:108px;height:108px;font-size:1.5rem;font-weight:900;display:grid}.video-label{color:#fff;background:#041118bd;border-radius:9px;align-items:center;gap:7px;padding:7px 10px;font-size:.78rem;font-weight:800;display:flex;position:absolute;bottom:12px;left:12px}.camera-dot{background:#32d583;border-radius:50%;width:7px;height:7px}.call-controls{justify-content:center;gap:10px;margin-top:16px;display:flex}.form-group{gap:8px;margin:18px 0;display:grid}.form-group label{color:var(--muted);font-size:.8rem;font-weight:800}.form-group select{width:100%;color:var(--ink);background:#fff;border:1px solid #cbd8de;border-radius:10px;padding:12px}.inline-wait{background:#f0f8f8;border:1px solid #cfe8e6;border-radius:14px;grid-template-columns:auto 1fr;align-items:center;gap:12px;padding:16px;display:grid}.inline-wait div{gap:2px;display:grid}.inline-wait small{color:var(--muted)}.inline-wait .secondary-button{grid-column:1/-1;margin-top:6px}.spinner{border:3px solid #b9dddd;border-top-color:var(--brand);border-radius:50%;width:22px;height:22px;animation:.8s linear infinite spin}@keyframes spin{to{transform:rotate(360deg)}}.success-panel{color:var(--success);background:#edf9f1;border:1px solid #bee3cb;border-radius:13px;gap:3px;padding:15px;display:grid}.success-panel span{font-size:.82rem}.info-list{margin:0}.info-list>div{border-top:1px solid #edf1f3;grid-template-columns:1fr 1.2fr;gap:16px;padding:12px 0;display:grid}.info-list dt{color:var(--muted);font-size:.78rem}.info-list dd{text-align:right;margin:0;font-size:.85rem;font-weight:750}.empty-state{text-align:center;min-height:520px;color:var(--muted);align-content:center;place-items:center;display:grid}.empty-state>div{width:64px;height:64px;color:var(--success);background:#edf9f1;border-radius:50%;place-items:center;font-size:1.6rem;font-weight:900;display:grid}.empty-state h2{color:var(--ink);margin:18px 0 6px}.empty-state p{margin:0}.sr-only{clip:rect(0, 0, 0, 0);white-space:nowrap;border:0;width:1px;height:1px;margin:-1px;padding:0;position:absolute;overflow:hidden}@media (width<=1050px){.hero-panel{grid-template-columns:1fr;min-height:auto}.flow-preview{justify-content:flex-start}.role-grid{grid-template-columns:1fr}.role-card{min-height:0}.console-layout{grid-template-columns:1fr}.side-panel{order:-1}}@media (width<=720px){.topbar{height:auto;min-height:70px;padding-block:12px}.brand small,.environment-badge{display:none}.page{padding:22px 14px 40px}.hero-panel{border-radius:22px;padding:28px 22px}.flow-preview{grid-template-columns:repeat(3,1fr);gap:6px;width:100%;display:grid}.flow-line{display:none}.participant-icon{min-width:0}.participant-icon>span{border-radius:18px;width:60px;height:60px}.service-header,.console-header{display:grid}.operator-area{justify-content:space-between}.operator-area>div{justify-items:start}.incoming-request{text-align:center;grid-template-columns:1fr;justify-items:center;padding:24px 8px}.incoming-actions{justify-content:center}.video-stage--2,.video-stage--3{grid-template-rows:auto;grid-template-columns:1fr}.video-stage--3 .video-tile:first-child{grid-row:auto}.video-stage{min-height:0}.video-tile{min-height:240px}.call-header{flex-direction:column;align-items:flex-start}.call-controls{flex-wrap:wrap}.demo-actions{flex-direction:column}.service-card{border-radius:22px;padding:26px 20px}}